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Approach to Digital Self-Service 2022 Report

Discover the departments responsible for digital transformation and the current level of services being delivered via digital self-service.

DSS Survey 2022 - Approach to DSS Cover

DSS Survey 2022 - Approach to DSS Cover

The GOSS Digital Self-Service in the Public Sector research initiative is the UK's largest and most comprehensive review of current practices in government organisations. Now in its seventh year, this series of survey reports examine the current landscape of digital self-service across the Public Sector, and looks at how organisations are hoping to progress in the coming years.

Download the first of three reports in this research initiative - Approach to Digital Self-Service. In this report, learn how the Public Sector is currently approaching the challenge of digital self-service and transformation. Discover what percentage of services are currently being delivered via digital self-service, how this level of delivery has grown over the years, and the proposed level of delivery for the next three years. Also, find out departments the Public Sector considers to be responsible for digital transformation, and what the definition of successful digital self-service looks like.


Discover in this report...

  • The departments responsible for digital transformation
  • The current and predicted three-year levels of self-service delivery
  • To what level citizen needs and internal factors drive digital transformation plans
  • How organisations define digital self-service success


To receive your copy of this report please complete the following form...