Performance and Perceptions of Digital Self-Service 2022 Report
Find out how the Public Sector is performing when it comes to digital self-service and transformation
The GOSS Digital Self-Service in the Public Sector research initiative is the UK's largest and most comprehensive review of current practices in government organisations. Now in its seventh year, this series of survey reports examine the current landscape of digital self-service across the Public Sector, and looks at how organisations are hoping to progress in the coming years.
Download the second of three reports in this research initiative - Performance and Perceptions of Digital Self-Service. In this report, find out how the Public Sector is performing when it comes to digital self-service and transformation. Learn how citizens' expectations of digital self-service are changing, and if the Public Sector believe they are keeping up. Furthermore, discover what are the Public Sectors' most pressing priorities for digital self-service, and what barriers they are facing in being able to deliver them.
Discover in this report...
- If Public Sector organisations are keeping up with citizen's expectations of digital self-service
- How the Public Sectors digital transformation compares with the Private Sector
- What digital objectives the Public Sector are prioritising and how well they are meeting them
- The barriers preventing the Public Sector from achieving it's digital transformation objectives
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