COVID-19 and the Future of Digital Self-Service 2022 Report
Learn how Public Sector digital self-service is changing in response to COVID-19 and the future of digital transformation.
The GOSS Digital Self-Service in the Public Sector research initiative is the UK's largest and most comprehensive review of current practices in government organisations. Now in its seventh year, this series of survey reports examine the current landscape of digital self-service across the Public Sector, and looks at how organisations are hoping to progress in the coming years.
Download the last of three reports in this research initiative - COVID-19 and the Future of Digital Self-Service. In this report, discover how the Public Sector is responding to the ongoing COVID-19 pandemic when it comes to digital self-service and transformation. Find out how the pandemic has accelerated or disrupted plans for digital self-service for some Public Sector organisations, and how it is changing predictions for future growth. Additionally, learn what the next 12 months looks like for digital self-service in the Public Sector, with findings on the savings expected to be made and the services to be prioritised.
Discover in this report...
- The extend to which the pandemic has affected digital self-service
- How the pandemic has accelerated or disrupted plans for digital self-service
- Percentage of services expected to be available in three-years' time
- What savings the Public Sector will make, and the services they'll focus on over the next 12 months
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