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GOSS Case It

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Deliver customer services quickly and efficiently using the GOSS Case It 'CRM Lite' case management solution. Designed for use by Local Authorities and other Public Sector organisations, GOSS Case It is a highly configurable, low-code solution to enable your organisation to centrally manage a variety of customer or citizen case types.

Underpinned by the technology that powers the flagship GOSS Digital Platform, with GOSS Case It your organisation receives a centrally managed case handling process and set of configurable tasks for you to begin managing customer service requests in a dynamic hub-based approach. Using this solution, the case manager can allocate tasks to multiple users or teams to support the completion of the customer's service request or enquiry. Tasks can be configured with specific SLAs and be assigned to individuals or teams to be actioned simultaneously. Out-of-the-box, GOSS Case It includes case types (including forms) which cover complaints, compliments and comments.


Features & Benefits


Manage Multiple Customer and Citizen Cases

With GOSS Case It centrally manage using a hub-based approach, a range of different cases from your customers and citizens


Low-Code Approach

Create and customise GOSS Case It workflow processes quickly without requiring significant development skills


End-to-End Case Management

Deliver the efficient end-to-end case management of customer and citizen requests, reports and applications


CRM Lite Case Management

Deliver team or departmental CRM-lite functions and services to managing cases


Efficient Team Collaboration

Easily collaborate with team members and colleagues in other departments to quickly resolve customer and citizen cases


Deliver FOI and GDPR Requests

Perfect solution to enable your organisation to deliver freedom of information and GDPR subject access requests


Integrate with Existing Processes and Systems

Options available to easily integrate with existing business processes and systems


Expansion Options

Expand the functionality of GOSS Case It with a GOSS Expansion 'add-on' module

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