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Case Studies

Case Studies

Gateshead Launch New Intranet with GOSS

GOSS have developed a brand new intranet for Gateshead Council employees, enabling improved communication and content management, whilst also providing better internal self-service for employees.

G-Cloud speeds up Breckland District Council procurement process

Breckland District Council explain how using the G-Cloud framework helped speed up their procurement process.

New Website and Integrated CRM for Powys County Council

We explain how we helped delivered a brand new website and integrated CRM via cloud hosting for Powys County Council

Staffordshire Police Launch New User-Centred Website

Staffordshire Police has received great feedback from its citizens following the launch of its new website on the GOSS Digital Platform.

GOSS transforms West Lothian website into intuitive digital portal

West Lothian Council needed a new self-service website to meet its target of moving 25% of face-to-face and phone interactions to online channels over 3-5 years.

Mendip launches multiple online payments functionality

As it moved more services online, Mendip District Council needed a simple web form solution to deliver multiple online payments that was fully integrated with its Capita payment portal.

West Lothian Council on track to achieve 25% Channel Shift

With a target of moving 25% of face-to-face and phone interactions to online channels over 3-5 years, West Lothian needed internal buy-in.

Mendip District Council enables Channel Shift with user-centric website

Mendip District Council is preparing for the digital future with a new five-year web strategy that will move more enquiries and transactions online, significantly reducing its service delivery costs.

Stirling Council gets on the right track for channel shift success

The customer service team identified GOSS as channel shift specialists and asked them to facilitate a one-day channel shift workshop for the entire management team.