GOSS for Claims
Effectively manage incoming claims from your customers and citizens using GOSS for Claims. With this departmental out-of-the-box solution enable your organisation to efficiently gather, manage and assess claim intelligence in order to submit valid claims to your insurers.
Using proven GOSS case management technology staff can review incoming claims, contact claimants to clarify details, reassign internally, and record public and private notes in the case history. With GOSS for Claims you can also easily analyse the status of claims using visual dashboards to report the duration of time claims spend in each status stage. The GOSS MyAccount assisted-service functionality is included as standard with all GOSS for Business solutions to enable call centre staff to act on behalf of 'non-digital' citizens to support their claim process, or enable customers to report, monitor and track claim progress themselves.
Features & Benefits
Central Management of Claims
Efficiently manage your customer and citizen's claims centrally via a digital online portal
Public Sector Claims Management
GOSS for Claims is a perfect solution for Public Sector organisations looking to manage their customer's and citizen's claims
Efficient Team Collaboration
Collaborate with team members and departments to resolve claims using automatic task-management and job routing.
Upload and Store Files
Easily upload and store case documents such as letters, photos, etc
Obtain a single view of the customer or citizen's activity, and enable customers and citizens to view the status of their claim(s) via GOSS MyAccount
Enable your organisation to rapidly deploy a claims management system with this pre-configured solution