With GOSS Complaints, enable your organisation to keep track, action and escalate complaints made to your organisation in order to improve customer satisfaction. Using this out-of-the-box product, your organisation can efficiently assess complaints and allocate them for internal investigation, whilst also keeping complainants informed of case progress via their 'MyAccount' profile.
Customers can easily submit complaints online via self-service, or over the phone through assisted-service, where customer service agents are able to submit complaints on their behalf. Furthermore, customers can also backup their complaint by uploading supporting documents such as letters and photos. What's more with GOSS Complaints your organisation can easily view all activities related to a specific complaint to improve efficiencies and transparency for ombudsman reviews.
Features & Benefits
Efficient complaints management
Easily manage the wide variety of customer complaints with GOSS Complaints.
Manage comments and compliments too
Use this product to also management customer's comments and compliments.
Use dashboards to report performance
Monitor and manage customers complaints, comments and compliments statistics and numbers with reporting dashboards.
Add supporting files and documents
Easily upload and store supporting case documents such as letters and photos.
Transparency of your customers
Obtain a single view of your customers' activities and enable customers to view the status of their complaints via GOSS 'MyAccount'.
No technical knowledge required
Enable your organisation to rapidly deploy a this no-code, out-of-the-box complaints management product.