Underpinned by GOSS case management technology, GOSS FOI (freedom of information) provides your organisation with the ability to manage and respond to customers' FOI requests in an efficient and automated way. With this product, customers can securely request information through an online form 24/7/365, whilst automated workflows and notifications make sure the customer is also kept up to date with the request status in real time.
Designed to be quickly set up and configured using 'no-code' tools, GOSS FOI enables your organisation to adapt the product's settings to best suit your organisation's needs. What's more, requests and information generated via this product are also reportable for clear transparency so your organisation can easily meet GDPR obligations and reduce the administrative burden.
Features & Benefits
Provide public information to customers
Enable your customers to gain the information they need in swift and hassle-free way.
Enable customer tracking of requests
Help customers keep track of their FOI requests with the GOSS 'MyAccount' portal.
Centrally manage requests
Provide your organisation with the ability to centrally manage FOI requests and allocate tasks to specific teams.
Support GDPR compliance
Ensure the data being handled is done so in a compliant way and helps support GDPR obligations.
No technical knowledge required
Enable your organisation to rapidly deploy a this no-code, out-of-the-box FOI request management product.
Use dashboards to report performance
Monitor and manage customers' FOI request statistics and numbers with reporting dashboards.