Toggle mobile menu visibility

GOSS FOI

FOI Icon

Underpinned by GOSS case management technology, GOSS FOI (freedom of information) provides your organisation with the ability to manage and respond to customers' FOI requests in an efficient and automated way. With this product, customers can securely request information through an online form 24/7/365, whilst automated workflows and notifications make sure the customer is also kept up to date with the request status in real time.

Designed to be quickly set up and configured using 'no-code' tools, GOSS FOI enables your organisation to adapt the product's settings to best suit your organisation's needs. What's more, requests and information generated via this product are also reportable for clear transparency so your organisation can easily meet GDPR obligations and reduce the administrative burden.

 

Features & Benefits


 

Provide public information to customers

Enable your customers to gain the information they need in swift and hassle-free way.

 

Enable customer tracking of requests

Help customers keep track of their FOI requests with the GOSS 'MyAccount' portal.

 

Centrally manage requests

Provide your organisation with the ability to centrally manage FOI requests and allocate tasks to specific teams.

 

Support GDPR compliance

Ensure the data being handled is done so in a compliant way and helps support GDPR obligations.

 

No technical knowledge required

Enable your organisation to rapidly deploy a this no-code, out-of-the-box FOI request management product.

 

Use dashboards to report performance

Monitor and manage customers' FOI request statistics and numbers with reporting dashboards.

Related products

GOSS Digital Platform

The flagship GOSS solution ready to enable you to build intuitive end-to-end services using self-service, forms and CMS capabilities.

GOSS SelfServe

Build custom workflows and processes to deliver online transactions, and deliver enhanced self and assisted-service for citizens.

GOSS Report It

Enable the improved tracking and management of community and street maintenance with this GOSS customer reporting product.

GOSS SAR

Empower your customers to have visibility and control of the data your organisation holds about them with this subject access request product.
See more Related products