GOSS Report It
With GOSS Report It, your organisation can empower customers to help ensure their living spaces are maintained and free from such issues as graffiti, fly-tips, potholes and much more. Using this no-code product, GOSS Report It enables customers to make online reports for action by your internal teams.
Powered by geo-spatial forms, GOSS Report It helps customers locate the precise location of the issue they are looking to report, and using their 'MyAccount' portal, customers are then able to easily track progress of reports raised. What's more, with the geo-spatial technology behind GOSS Report It, internal teams can view reports on a map, to better plan their routes, and update customer reports in real time as and when they are fixed.
Features & Benefits
Improve your customers' communities
Provide customers with the ability to help flag issues that need addressing in their communities with this product.
No technical knowledge required
This no-code product makes creating new reporting types, tasks and SLAs easy even for non-technical users.
Provide transparency of existing reports
Reduce duplicate reporting of issues with geo-spatial mapping so customers can view existing issues and subscribe to updates.
Enable customer tracking of their reports
Customers can easily track and manage their reports with the GOSS 'MyAccount' portal.
Improve workplace and departmental efficiencies
Enable automatic task allocation and job routing to the relevant teams for quick action and resolution.
Clear and consistent communication
Automatically provide all parties involved with regular communication on report updates.