GOSS are a leading provider of web content management systems, digital self-service platforms, intranets, managed hosting and digital transformation consultancy to housing associations and housing developers across the UK.
The GOSS digital platform helps housing associations and housing developers to serve citizens, customers and employees via desktop, tablet and mobile devices, ensuring the highest customer services at the lowest cost. We have been supplying digital solutions to the housing associations and housing developers for over 10 years, working with organisations such as Berkeley Group, Moat Housing, South Tyneside Homes, and the Home Group
GOSS understands the challenges that housing associations across the UK face in delivering services to increasing populations whilst facing severe budget cuts. For housing developers there is increasing need to market properties on-line and to be able to manage multiple marketing sites for separate developments. GOSS web content management and digital self-service platforms enable housing associations and housing developers to deliver services 24/7 on desktop, tablet and on mobile ensuring that service levels increase and significant savings are achieved.
The websites we have created with GOSS iCM have been very successful in driving prospects to our show homes and marketing suites, allowing our negotiators to convert them into sales
We knew that many of the enquiries coming into our contact centre could be more efficiently dealt with in other channels, but we wanted to take a strategic approach to managing that shift. GOSS has helped us to understand what channel shift means for Moat and to create an action plan that will ensure we get the best results from it.