NHS and Health Care
'Digital First' in health and social care
GOSS are a leading provider of web content management systems, digital self-service platforms, intranets, social media management, managed hosting and digital transformation consultancy to NHS and healthcare organisations across the UK.
The GOSS digital platform helps healthcare organisations to serve citizens and employees via desktop, tablet and mobile devices, ensuring the highest customer service at the lowest cost. We have been supplying digital solutions to the public sector for over 10 years, working with organisations such as the Health & Social Care Information Centre, North Eastern and Western Clinical Commissioning Group, Cambridge University Hospital, and the NHS Shared Business Services.
Health and social care organisations are under tremendous pressure to reduce costs while improving patient outcomes and patient experience. Organisations that adopt a 'Digital First' approach can:
- Free up much-needed funds - potentially as much as £4.4bn across the whole NHS
- Empower patients to access information and services online
- Prevent wasted trips and appointments
- Reduce 'Did Not Attend' and readmission rates
- Enable clinicians and social care providers to make more valuable use of their time
- Meet the 2018 deadline for a paperless NHS
The message is hitting home, with 33% of NHS respondents to a GOSS channel shift survey saying they plan to shift over 25% of services to other channels over the next 12 months. For many, that will mean enlisting expert help to ensure they reap the full benefits of that transition
Digital Transformation Expertise Whenever You Need It
NHS respondents to the GOSS Channel Shift Survey cite senior management buy-in as a key barrier to digital transformation and channel shift success. GOSS can bring your senior management together to define your organisation's digital transformation vision and goals and gain top-down commitment to making it happen.
GOSS work with over 80 organisations across the NHS and wider public sector to bring their service delivery into the mobile, social, connected age - delivering the full benefits of digital transformation and channel shift.
GOSS consultants were instrumental in helping us to define what the new site would do and how it could provide the best possible user experience.
Live Chat is a great tool for anyone who wants to access information via the Internet about their local health services, to share their experience and feedback, or to just get in touch with us. LiveChat is already proving popular. It can be used for advice, support and informal queries.