GOSS Digital Platform

Provide your organisation with the tools it needs to deliver successful digital transformation. Use the GOSS Digital Platform to build, deliver, and manage your online services and websites. Increase customer satisfaction by enabling your customers to self-serve online. Automate business processes and connect your existing systems with the Digital Platform to deliver a seamless digital offering. 

Improve customer satisfaction with self-service

• Empower customers - Enable customers to submit requests, find information, and make payments online.
• Improve customer support - Decrease customer support calls and redirect resources into resolving customer requests.

Self-service

Support online service provision with forms

• Automate processes - Replace manual tasks with forms to eliminate the need for inefficient data re-keying.
• Build forms your way - Choose from a range of field types to deliver the forms your customers want.

Forms

Easy content and website management

• Manage multiple sites - Use one platform to look after multiple websites, intranets, and/or microsites.
• Website themes and templates -  Use WCAG compliant GOSS Themes to bring style and consistency to your sites. 

Content management

The GOSS Digital Platform has given us the ability to quickly deploy incredibly important services to our customers and residents.

Neil Wood, Web Developer
Breckland Council

Automate tasks with case management

• Increase customer response times - Use case management to automate case tasks and avoid service delivery bottlenecks.
• Joined-up working - Resolve customer requests and transfer case tasks to relevant teams and/or departments. 

Case management 

Integrate with third-party systems

• End-to-end services - Connect the Digital Platform with your existing systems to enhance and streamline your online service provision.
• Services that meet your needs - Meet specific service requirements by using out-of-the-box integrations or build them yourself. 

Integrations

Report the performance of services

• Report against KPIs - Easily understand digital transformation performance against KPIs and use data to improve online services.
• Performance dashboards - Visualise service performance with a range of out-of-the-box performance dashboards. 

Use for compliance and auditing

• Make business audits easier - Automation enables the easier reporting of services and customers' data for auditing and compliance purposes.
• Reduce time spent collecting data - All data, information, and processes are contained within one system, eliminating the need to locate information across various locations.