Support

Access a range of GOSS support resources to deliver customer services and websites quickly and efficiently. Regardless of your skillset, we have a support resource catered to you, including the Application Support team, the GOSS Documentation website, how-to guides, and the GOSS Client Community on Slack.

Application support

For every client organisation that joins GOSS, a dedicated member of the GOSS Applications Support team will be assigned to them. Using our online support tracking system, your Application Support member will resolve any incidents or service requests you may raise. They'll be on hand to communicate the progress of your requests and look to find a robust and reliable resolution. 

The GOSS Support team is professional and responsive. They go over and above to satisfy the customer and resolve any issues promptly.

Helen Johnston - Customer Service and Digital Delivery Manager
Sunderland City Council

Account management

You'll also be assigned a dedicated GOSS Account Manager when you join GOSS. They will be available to help answer your day-to-day questions and offer best practice advice for your GOSS products. Your Account Manager will help maximise the usage of your GOSS product and introduce you to other GOSS clients undertaking similar projects so you can share successes with one another.

Online support

We offer various types of online support which are continually updated with the latest information. The GOSS Documentation website is your organisation's essential resource for 'how-to' and technical-based guides. All GOSS clients are also welcome to join our Client Community on Slack and discuss with other GOSS clients best practice, tips and tricks, and ideas for digital transformation success.