Plymouth City Council successfully addressed the challenges of an outdated and inflexible platform by migrating to the GOSS Digital Platform. This move empowered residents with 24/7 access to health and wellbeing information, while improving service efficiency and meeting changing needs. The self-assessment portal provided vital insights, helping residents make informed decisions and reducing pressure on support workers. Enhanced reporting capabilities enabled the directory to better identify children's needs and improve outcomes. The collaboration between Plymouth City Council and GOSS resulted in an excellent working relationship, driving improved services and greater independence for residents.
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GOSS has done everything in its power to live up to the company's great reputation. The GOSS Digital Platform enables people to remain independent for as long as possible. It not only gives residents the power to make more informed health decisions, but it also enables the Council to increase its efficiency - it's a win-win for everyone.
Kate Jones, Project Manager - Strategic Commissioning
Plymouth City Council
Case study at a glance...
Continuous access
The platform allows residents to get 24/7/365 access to health and wellbeing information.
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Directory information
The portal provides residents with directory information based on their responses.
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Increased independence
The directory's self-assessment portal helps to ensure that residents remain independent for as long as possible.
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Enhanced accessibility
The new platform enhances the service's special educational needs and disability (SEND) offering.
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Continuous access
Continuous access
Continuous access
The platform allows residents to get 24/7/365 access to health and wellbeing information.
See more
Directory information
Directory information
Directory information
The portal provides residents with directory information based on their responses.
See more
Increased independence
Increased independence
Increased independence
The directory's self-assessment portal helps to ensure that residents remain independent for as long as possible.
See more
Enhanced accessibility
Enhanced accessibility
Enhanced accessibility
The new platform enhances the service's special educational needs and disability (SEND) offering.
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