Plymouth City Council successfully addressed the challenges of an outdated and inflexible platform by migrating to the GOSS Digital Platform. This move empowered residents with 24/7 access to health and wellbeing information, while improving service efficiency and meeting changing needs. The self-assessment portal provided vital insights, helping residents make informed decisions and reducing pressure on support workers. Enhanced reporting capabilities enabled the directory to better identify children's needs and improve outcomes. The collaboration between Plymouth City Council and GOSS resulted in an excellent working relationship, driving improved services and greater independence for residents.
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GOSS has done everything in its power to live up to the company's great reputation. The GOSS Digital Platform enables people to remain independent for as long as possible. It not only gives residents the power to make more informed health decisions, but it also enables the Council to increase its efficiency - it's a win-win for everyone.
Kate Jones, Project Manager - Strategic Commissioning
Plymouth City Council
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