Stafford and Cannock Chase Council digital transformation case study

In this case study discover how Stafford Borough and Cannock Chase District Councils have embarked on a digital transformation journey with GOSS to revolutionise their service delivery capabilities. Serving over 230,000 residents across diverse communities, the Councils have faced challenges stemming from disjointed contact centre systems and inefficient processes. With their previous system lacking integration, stability, and effective customer management functionalities, both Councils have faced challenges in service delivery and inaccurate reporting.

Download this case study to learn more about how Stafford and Cannock Chase have addressed these issues and enhanced their customer experience using the GOSS Digital Platform...

The overall look and feel of the GOSS system is a lot slicker and more customer friendly as well as staff friendly. Offering an online portal for the customer which is easy to use will be beneficial for everyone.

Customer service agents
Stafford Borough and Cannock Chase District Councils