Digital self-service challenges and future delivery 2024 report

The GOSS Digital Self-Service in the Public Sector research initiative is the UK's largest and most comprehensive review of current practices in government organisations. As it enters its ninth year, this series of survey reports examine the existing state of digital self-service throughout the public sector and explores the anticipated advancements organisations aim to make in the years ahead.

Download the second of two reports in this research initiative - Digital Self-Service Challenges and Future Delivery. In this report, find out what digital self-service challenges the public sector is facing and what the future holds for digital transformation. Discover what barriers are preventing online service delivery, and how challenges such as the cost-of-living crisis and budget cuts are affecting organisations. Plus, learn what savings the public sector expects to make via digital self-service and what services are to be prioritised in the future.

Discover in this report...

• What barriers are blocking the public sector's digital transformation delivery.
• The factors slowing and accelerating digital self-service plans.
• The savings organisations expect to make as a result of their digital self-service initiatives.
• What solutions organisations plan to invest in for their future digital transformation initiatives.

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