Expand your GOSS knowledge with the GOSS Community Catch-Up

With a newfound focus being placed on remote support in the past year during the COVID-19 pandemic, here at GOSS we've been supporting client learning with a new online webinar series. Open to all clients and those interested in GOSS products, the GOSS Community Catch-Up is a fortnightly opportunity to learn and share knowledge. Hosted by various members of the GOSS team, previous sessions have consisted of the latest information and updates for many of the GOSS products and solutions.

Additionally, this webinar series is the perfect platform for sharing real-life examples of what the GOSS Community has achieved. Recent sessions include how clients have integrated the GOSS Digital Platform into a vast range of different legacy systems. The fortnightly catch-up is also a great opportunity for attendees to discover the latest client and industry-wide research. Previous focuses on these topics include an analysis of the latest GOSS Digital Self-Service in the Public Sector survey results, plus client research into user feedback from MyAccount testing.

"The session I attended was really useful, as much to see what other people are doing and to pick up some ideas on what works for different authorities"

Bruce Tice - Principal Website and Consultation Officer

Uttlesford District Council

"The community sessions provide a welcome opportunity to learn, hear what others are doing and provides a platform to share ideas and think about 'what is next'!"

Helen Hall - Head of Performance and Transformation

Antrim and Newtownabbey Borough Council

With life looking to return to some sense of normality, we've decided to continue the GOSS Community Catch-Up post-COVID-19. The team here at GOSS are also seeing the benefits of being able to speak directly with clients on a regular basis. Andy Orchard, Head of Account Management says, "The pandemic has changed many things, not least the time I spend travelling the UK for client meetings. Whilst the complete halt in face-to-face contact could have made client relationships more challenging, we've experienced a positive change in how we conduct these relationships. It has been good to engage more regularly with clients and bring together individuals from different client organisations for the GOSS Community Catch-Up, something which was normally a key focus of the GOSS User Group. I am sure our carbon footprint will undoubtedly be reduced into the future, and through these sessions we will be able to ensure best practice is shared throughout the GOSS community."