Digital self-service in the public sector 2024

The GOSS Digital Self-Service in the Public Sector Survey is one of the largest and most comprehensive survey initiatives of its kind. Examining the Public Sector and its relationship with digital transformation and self-service, discover across two reports respondents' answers on this topic.

Digital self-service approaches and performance 2024 report

Discover in this report...

• Public sector organisations' current digital self-service delivery and usage levels.
• How organisations are taking a quality of quantity approach in their digital self-service delivery.
• What the public sector defines successful digital self-service as.
• What approaches organisations take in making digital self-service decisions.

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Digital self-service challenges and future delivery 2024 report

Discover in this report...

• What barriers are blocking the public sector's digital transformation delivery.
• The factors slowing and accelerating digital self-service plans.
• The savings organisations expect to make as a result of their digital self-service initiatives.
• What solutions organisations plan to invest in for their future digital transformation initiatives.

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