Sunderland City Council transformed its My Sunderland website, powered by the GOSS Digital Platform, into a vital resource for the city's 16,000 businesses. Previously hindered by static PDF-based commercial listings, the council embraced the GOSS Service Directory to provide a dynamic property search tool. This transition streamlined property management, improved search functionality, and enhanced user-friendliness. Businesses now have access to a platform that efficiently showcases commercial properties for lease or purchase, supporting the growth of key sectors. This technological advancement underscores the council's commitment to modernisation and user-centric experiences, with plans to extend these benefits to other services, fostering enhanced convenience and engagement.
Download this case study to discover more about Sunderland City Council's journey and how they transformed their My Sunderland website to create a dynamic property search tool for the city's 16,000 businesses...
Excellent engagement and communication throughout the project from procurement to implementation. The team have listened and responded to specific user needs.
Helen Johnston - Customer Service and Digital Delivery Manager
Sunderland City Council
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