Boston Borough Council, serving over 70,000 citizens, recognised the need to modernise their garden waste subscription service to enhance user-friendliness and operational efficiency. They integrated the service with Bartec and Capita waste management systems using the GOSS Digital Platform. This transformation streamlined processes, reduced administrative burdens, and improved citizen satisfaction. The collaboration between Boston Borough Council, GOSS Forms, Bartec, and Capita systems demonstrated effective partnership and operational innovation, resulting in a seamless citizen experience.
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