Improving customer enquiry management
Learn how Norfolk County Council have revolutionised their customer enquiries with a brand new end-to-end process.
Join us for a special Community Catch-Up session hosted by the Norfolk County Council team, during which, they showcase their new general enquiries process. Learn how this case management-backed process is streamlining operations, handling over 600 new customer enquiries daily, and enhancing customer service.
Last modified:
3 March 2025
13:56
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