Discover how Norfolk County Council revolutionised waste and recycling services with GOSS Bookings, improving efficiency, compliance, and user experience across 19 recycling centres. Facing challenges in enforcing DIY waste regulations and managing site capacity, the council introduced a digital booking system to track visits, reduce congestion, and ensure compliance. With automated UPRN lookups, real-time vehicle verification, and robust reporting, the solution streamlines operations while enhancing safety and sustainability. By embracing digital transformation, Norfolk has created a scalable, efficient waste management system that ensures compliance and improves citizen services.
Case study at a glance...
Reduced congestion
Pre-booking slots have improved traffic flow at recycling centres, making daily operations safer and more manageable for staff.
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Ensured compliance
The system accurately tracks DIY waste drop-offs, enforcing the four-visit rule and enabling fair charging for excess waste.
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Improved efficiency
Automated UPRN lookups and vehicle verification streamline operations, reducing manual work for staff and enhancing service delivery.
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Enhanced data insights
Robust reporting capabilities allow Norfolk County Council to monitor site activity and continuously improve waste management processes.
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Reduced congestion
Reduced congestion
Reduced congestion
Pre-booking slots have improved traffic flow at recycling centres, making daily operations safer and more manageable for staff.
See more
Ensured compliance
Ensured compliance
Ensured compliance
The system accurately tracks DIY waste drop-offs, enforcing the four-visit rule and enabling fair charging for excess waste.
See more
Improved efficiency
Improved efficiency
Improved efficiency
Automated UPRN lookups and vehicle verification streamline operations, reducing manual work for staff and enhancing service delivery.
See more
Enhanced data insights
Enhanced data insights
Enhanced data insights
Robust reporting capabilities allow Norfolk County Council to monitor site activity and continuously improve waste management processes.
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