Case studies and reports

GOSS client successes and research into digital transformation.

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Norfolk County Council waste management digital transformation case study

Norfolk County Council transforms waste and recycling services with GOSS Bookings, enhancing efficiency, compliance, and user experience across 19 recycling centres.

Digital self-service in the public sector 2025: Challenges and future service delivery report

DSS Challenges and Future Service Delivery 2025 Article Thumbnail

Discover the barriers to digital transformation, the expected growth in online services and AI, and lessons learned from digital self-service.

Digital self-service in the public sector 2025: Approach to service delivery report

DSS Approach to Service Delivery 2025 Article Thumbnail

Explore the state of digital self-service in the public sector, focusing on online delivery, AI integration, and key success metrics.

Digital self-service approaches and performance 2024 report

Explore the public sector's methods for digital self-service delivery and learn how they're performing in executing these initiatives.

Digital self-service challenges and future delivery 2024 report

Find out what digital self-service challenges the Public Sector is facing and what the future holds for digital transformation

PSPS deliver digital success case study

Discover how PSPS enhanced Lincolnshire communities through digital innovation and customer-centric services.

Repurposing Bookings for HWRC case study

Repurposing bookings HWRC article thumbnail

Discover how Antrim and Newtownabbey Borough Council and East Renfrewshire Council developed bespoke digital booking systems using the GOSS Digital Platform.