Case studies and reports
GOSS client successes and research into digital transformation.
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Norfolk County Council waste management digital transformation case study
Norfolk County Council transforms waste and recycling services with GOSS Bookings, enhancing efficiency, compliance, and user experience across 19 recycling centres.
Digital self-service in the public sector 2025: Challenges and future service delivery report
Discover the barriers to digital transformation, the expected growth in online services and AI, and lessons learned from digital self-service.
Digital self-service in the public sector 2025: Approach to service delivery report
Explore the state of digital self-service in the public sector, focusing on online delivery, AI integration, and key success metrics.
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