Toggle mobile menu visibility

Meet the Application Support Team

Get to know the members of the GOSS Application Support team better. We've caught up with Beth, Marie, Rachel, Ben and Sean to find out a bit more about what they do at GOSS.

Shaun Jennings, 26 April 2021 17:38
Support team image

 

A part of our wider client support structure, the Application Support team are key in helping resolve GOSS clients' challenges. Always on hand to help answer a range of client queries and requests, the team is comprised of Beth, Marie, Rachel, Ben and Sean. Discover a bit more about each of them below...

 

Beth Norman

Beth Norman

Service Desk Manager.

How long have you been at GOSS?: I started with GOSS in August 2023 so just 3 months so far.

What has been your greatest achievement so far at GOSS?: It's only been 3 months; I've loved getting to know my new colleagues and working together on so many new projects. I'm particularly proud of the work I'm doing on improving data collection and analysis, helping us to continue to improve services. It's been lovely to have others across the business get involved and see the benefits.

What's the best thing about working at GOSS?: Feeling like I'm part of a team of people who genuinely care about what they do, and each other.

Favourite motto/quote?: "Be a teacher. Please. Be a teacher. Teachers are the most admirable and important people in the world... Even if you're not a teacher, be a teacher. Share your ideas. Don't take for granted your education. Rejoice in what you learn and spray it." Tim Minchin

Favourite place in the world?: Home - I love the absolute peace and total chaos that is home.

 

 

Marie Crosby

Marie Crosby

Training Manager

How long have you been at GOSS?: Since June 2004

What do you enjoy most about being on the Application Support Team?: I love finding solutions - those tickets that have you scratching your head for ages then the 'eureka' moment finally happens. Working on the training team also keeps the role varied and I love seeing clients getting excited about functionality they'd not seen before.  

If you could become any animal, which animal would it be?: Dolphin and hang out by some beautiful Islands and Corals

Top 3 things on your bucket list?: Climb Sydney bridge, dive the Great Barrier Reef and sky dive!

What's the best thing about working at GOSS?: The people! They really are amazing

 

 

Rachel Culpitt

Rachel Cupitt

Application Support Technician

How long have you been at GOSS?: Since October 2022

What do you enjoy most about being on the Application Support Team?: The teamwork, the availability of information and the autonomy to take on challenging tickets and find solutions for them is very gratifying. 

Who would play you in a movie about your life?: Anya Taylor-Joy

What is your guilty pleasure?: Spending far too much time playing video games

What's the best thing about working at GOSS?: The people. There's a reason you see so much about how awesome the company culture is, I can verify that it's portrayed accurately. Well worth the hungover train rides back north ;).

 

 

Ben Gibbs

Ben Gibbs

Application Support Technician 

How long have you been at GOSS?: Since March 2023. 

What are you looking most forward to doing at GOSS?: I'm looking forward to learning more about the ins and outs of the product, as well as getting to know everyone better!

What's the best thing about working at GOSS?: Everyone is so friendly, welcoming, and helpful. It's been the best new start out of all the companies I've worked for.

Favourite motto/quote?: "It matters not, who won or lost, but how you played the game" - Richard Richard.

Who would play you in a movie about your life?: After getting called Harry Potter a lot when I was younger, it'd have to be Daniel Radcliffe.

 

 

Sean Duddy Headshot

Sean Duddy

Application Support Technician 

How long have you been at GOSS?: Since the beginning of January 2024. 

What has been your greatest achievement so far at GOSS?: Passing the Agile PM Foundation and Practitioner Exam and getting use to the functionality of the ICM platform has been my greatest achievement so far. I am looking forward to developing my knowledge of the platform and being a valued team member.

What's the best thing about working at GOSS?: The knowledge and experience that is available from other members of the team is incredible. I look forward to tapping into this knowledge and developing my skills over a long career.

What is your guilty pleasure?: Banana Ice cream, specifically from a Disney Cruise Line.

What's your go-to Karaoke song?: Jonny Cash - Ring of fire.

Favourite place in the world?: Edinburgh on New Years Eve, great atmosphere.

Last modified: 11 March 2024 15:26