New go-lives for Sunderland City and Suffolk County Councils

Sunderland City Council and Suffolk County Council have been continuing to enhance their online and digital service provision for their residents over the past few months. As part of a legacy system migration, Sunderland have been hard at working moving across their 'Together for Children' website to their GOSS Platform, whilst Suffolk have recently launched their brand-new complaints, compliments, and comments service.

Sunderland City Council launches 'Together for Children' website

Sunderland City Council was looking to enhance, and make available, information supporting their provision for children's services through the launch of a revamped website dedicated to it. Previously managed using a legacy content management system the authority was migrating away from, Sunderland's 'Together for Children' website is now the hub for Children's services information in the Sunderland area. This includes access to information services such as adoption, fostering and children's social care.

Built using the WCAG 2.1 compliant GOSS Digital Platform, the team at Sunderland have quickly and easily migrated the content from their previous children's services website onto their GOSS Platform. Utilising GOSS's efficient content management functionality has meant the team at Sunderland were able to rapidly complete the content migration over the course of only 3 days. It has also meant the council is now managing this website on the same platform as their main public website, enabling easier future service delivery, whilst also offering time and cost savings.

Suffolk County Council launches complaints and compliments services

The team at Suffolk County Council have been busy configuring their new complaints, compliments, and comments services. Using the no -code complaints, compliments, and comments capability within the GOSS Digital Platform, Suffolk have empowered their residents to simply submit feedback made in relation to the authority and the services they provide. Suffolk are now able to easily gather resident's complaints, compliments, and comments in one central place and generate any tasks required to resolve or enhance their service provision.

With the GOSS Case Management technology powering this service, tasks generated from resident's feedback are automatically forwarded to the relevant teams at Suffolk to enable a quick and efficient resolution. Furthermore, using GOSS MyAccount capabilities, progress on complaints and compliments can then be easily tracked by the resident who submitted the feedback, providing real-time progress updates.