Case studies and reports

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Digital self-service approaches and performance 2023 report

Learn how the Public Sector approaches digital self-service delivery and how they are performing when it comes to its delivery.

Invest Stockton-on-Tees case study

Find out how Stockton-On-Tees Borough Council have launched 'Invest Stockton-on-Tees' subsite using the GOSS Digital Platform.

West Berkshire waste permit application case study

Find out how West Berkshire Council have updated their waste permit application process using the GOSS Digital Platform.

Swansea Grand Theatre case study

Find out how Swansea Grand Theatre has improved user accessibility and event revenue using the GOSS Digital Platform.

Hillingdon Council COVID grant scheme case study

Find out how Hillingdon Council delivered a COVID-19 grant scheme in just 4 days.

Repurposing Bookings for HWRC case study

Discover how Antrim and Newtownabbey Borough Council and East Renfrewshire Council developed bespoke digital booking systems using the GOSS Digital Platform.

Barking and Dagenham COVID portal case study

Find out how Barking and Dagenham have created a COVID-19 support portal using the GOSS Digital Platform.

Preston City Council new CMS case study

Find out how Preston City Council have updated their Content Management System using the GOSS Digital Platform.

Dumfries and Galloway COVID support services case study

Find out how Dumfries and Galloway created a COVID-19 support website using the GOSS Digital Platform.

Antrim and Newtownabbey self-service platform case study

Discover how Antrim and Newtownabbey Borough Council have slashed call volumes in half with a new self-serve platform.

Plymouth Online Directory case study

Find out how Plymouth City Council have updated their Online Directory using the GOSS Digital Platform.

Powys County Council new self-service platform case study

Discover how Powys County Council have increased customer satisfaction using the GOSS self-service platform.

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