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News and blog

The latest GOSS updates, client successes, and industry news.

GOSS deliver a professional service - 98% of GOSS clients agree

Discover how GOSS clients have rated us in our latest annual client survey.

Dumfries and Galloway deliver new integrated online support services to their residents and business amid the COVID-19 pandemic

Dumfries and Galloway Council release new pandemic-based services to support their citizens during the COVID-19 pandemic.

New dashboards keep track of vulnerable citizens' support requests during Coronavirus lockdown

Brand new Coronavirus dashboards have been developed to help GOSS Users keep track of those requiring help during the pandemic.

Vital Coronavirus services added to GOSS Community Library

New digital services added to GOSS Community Library, including vital services to help vulnerable citizens during the Coronavirus lockdown.

Antrim and Newtownabbey Borough Council slashes call volumes in half with a new self-serve platform

A suite of self-serve, case management, booking, performance, and live chat tools has helped Antrim and Newtownabbey Borough Council revolutionise its customer service and boost back-office efficiency.

Plymouth Online Directory helps ease the pressure on critical services with a new website platform

Migrating its website to the GOSS Digital Platform has enabled Plymouth Online Directory to ease the pressure on health, social, and wellbeing programmes.

Busting digital transformation myths

We bust some digital transformation myths to help you deliver improved online or digital services for your customers.

Lessons for digital transformation - It's all about mastering the basics

Our latest annual survey shows that digital self-service continues to evolve, albeit slowly. But there are signs of hope as the public sector adapts to a constantly changing digital world.

Chiltern and South Bucks improve customer experience with new CRM and self-service platform

Contacting the councils used to be a frustrating and inconsistent experience. Now the two authorities have streamlined service delivery with a new digital platform from GOSS.

New self-service platform delivers a 75% reduction in costs to serve the customers of Powys County Council

A new website using the GOSS Digital Platform has increased levels of online self-service, driven up satisfaction, and freed up more time for valuable, customer-facing services.

Getting to grips with the new accessibility regulations

We take you through the new Public Sector website and mobile application accessibility regulations to find out what your organisation needs to be doing.

Meeting the needs of contemporary customer behaviour

We look at a couple of simple ways your organisation can begin to tackle the evolving needs of your customers' contemporary behaviour.