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Building an effective digital self-service strategy

Lauren Hetherington, 15 November 2023 08:40
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Gain insights into how to create a successful digital self-service strategy in order to transform your customer experience.

Digital self-service in the public sector 2024

Shaun Jennings, 16 February 2023 11:32
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Discover across two reports how the public sector is delivering its digital self-service objectives and its relationship with digital transformation.

How to overcome digital transformation challenges

Lauren Hetherington, 21 July 2023 09:24
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Uncover ways your organisation can overcome some common digital transformation hurdles.

Debunking digital transformation myths

Shaun Jennings, 13 April 2023 08:32
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Discover Digital Transformation myths and what your organisation can do to slay your digital transformation beasts.

Preparing for the future of digital transformation

Shaun Jennings, 19 May 2022 13:59
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GOSS CEO, Rob McCarthy shares his thoughts on what organisations should be doing to prepare for the future of digital transformation.

Public Sector organisations break digital self-service delivery trends to support customers move online

Shaun Jennings, 10 March 2021 11:00
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The Public Sector is now showing promising signs of bucking previous trends and their ambitious targets set for digital self-service and transformation. We reveal more in the first in a series of reviews of the latest GOSS Digital Self-Service in the Public Sector Survey Report.

Lessons for digital transformation - It's all about mastering the basic

Shaun Jennings, 2 January 2020 14:42
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Our latest annual survey shows that digital self-service continues to evolve, albeit slowly. But there are signs of hope as the public sector adapts to a constantly changing digital world.