Case studies and reports

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Digital self-service in the public sector 2025: Challenges and future service delivery report

Discover the barriers to digital transformation, the expected growth in online services and AI, and lessons learned from digital self-service.

Digital self-service in the public sector 2025: Approach to service delivery report

Explore the state of digital self-service in the public sector, focusing on online delivery, AI integration, and key success metrics.

Sunderland City Council digital brand transformation case study

Sunderland City Council enhances and unifies its online presence by modernising its websites UI and UX with the GOSS CMS themes.

Stafford and Cannock Chase Council digital transformation case study

Stafford Borough and Cannock Chase District Councils have commenced transforming their customer experience and service delivery with a unified digital platform.

Digital self-service approaches and performance 2024 report

Explore the public sector's methods for digital self-service delivery and learn how they're performing in executing these initiatives.

Digital self-service challenges and future delivery 2024 report

Find out what digital self-service challenges the Public Sector is facing and what the future holds for digital transformation

West Berkshire creating content using AI case study

Find out how West Berkshire Council embraced an innovative approach to content creation and case management using AI.

PSPS deliver digital success case study

Discover how PSPS enhanced Lincolnshire communities through digital innovation and customer-centric services.

Foster with North East case study

Discover how the North East became the first region in the UK to implement a regional hub approach when it comes to the delivery of fostering services and support.

Boston garden waste subscriptions case study

Discover how Boston Borough Council has enhanced garden waste services using the GOSS Forms integration.

Sunderland new commercial listings directory case study

Find out how Sunderland City Council have created a commercial listings directory using the GOSS Digital Platform.

Sunderland community chest case study

Find out how Sunderland City Council have updated their Community Chest application process using GOSS Case Management.

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