Toggle mobile menu visibility

News and Blog

News_Blogs_lg

Busting Digital Transformation Myths

We bust some digital transformation myths to help you deliver improved online or digital services for your customers.

Lessons for Digital Transformation - It's all about mastering the basics

Our latest annual survey shows that digital self-service continues to evolve, albeit slowly. But there are signs of hope as the public sector adapts to a constantly changing digital world.

New CRM and Self-Service Platform Transforms Customer Experience for Chiltern and South Bucks Councils

Contacting the councils used to be a frustrating and inconsistent experience. Now the two authorities have streamlined service delivery with a new digital platform from GOSS.

Designing for Accessibility - Part 2

As part of our blog spot series into accessibility, the GOSS Creative team bring you three new useful tips when it comes to designing for accessibility.

Designing for Accessibility - Part 1

With the new accessibility regulations set to come into force for all new websites this September, and in another 12 months for all existing websites, we delve into what your organisation needs to be doing when it comes to designing and building websites for accessible use.

Welwyn Hatfield Borough Council transforms customer user experience with a website redesign

A new website designed and built in collaboration with the GOSS Creative team has enabled an intuitive user experience to help deliver the digital services customers demand from their council.

New self-service platform delivers a 75% reduction in costs to serve the customers of Powys County Council

A new website using the GOSS Digital Platform has increased levels of online self-service, driven up satisfaction, and freed up more time for valuable, customer-facing services.

Getting to grips with the new accessibility regulations

We take you through the new Public Sector website and mobile application accessibility regulations to find out what your organisation needs to be doing.

Meeting the Needs of Contemporary Customer Behaviour

We look at a couple of simple ways your organisation can begin to tackle the evolving needs of your customers' contemporary behaviour.

Whatever happened to the ambitious plans for digital self-service in the public sector?

Our latest annual survey on digital self-service in the public sector shows a widening gap between organisations' goals and their capability to achieve them. We look at what's going wrong - and how to turn things around.

Understanding your customers

We examine the importance of better knowing your customers' needs, wants and expectations, and delve into the art of persona creation, looking at how it can improve service delivery when applied well...

Digital self-service in the Public Sector... 3 years on

We analyse the past three years of the GOSS Digital Self-Service in the Public Sector report findings to investigate how attitudes to digital transformation and online service delivery are developing.