News and Blog
A suite of self-serve, case management, booking, performance, and live chat tools has helped Antrim and Newtownabbey Borough Council revolutionise its customer service and boost back-office efficiency.
Migrating its website to the GOSS Digital Platform has enabled Plymouth Online Directory to ease the pressure on health, social, and wellbeing programmes.
Our latest annual survey shows that digital self-service continues to evolve, albeit slowly. But there are signs of hope as the public sector adapts to a constantly changing digital world.
New CRM and Self-Service Platform Transforms Customer Experience for Chiltern and South Bucks Councils
Contacting the councils used to be a frustrating and inconsistent experience. Now the two authorities have streamlined service delivery with a new digital platform from GOSS.
A new website designed and built in collaboration with the GOSS Creative team has enabled an intuitive user experience to help deliver the digital services customers demand from their council.
New self-service platform delivers a 75% reduction in costs to serve the customers of Powys County Council
A new website using the GOSS Digital Platform has increased levels of online self-service, driven up satisfaction, and freed up more time for valuable, customer-facing services.
We take you through the new Public Sector website and mobile application accessibility regulations to find out what your organisation needs to be doing.
Our latest annual survey on digital self-service in the public sector shows a widening gap between organisations' goals and their capability to achieve them. We look at what's going wrong - and how to turn things around.