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News and Blog


Getting Your Digital Self-Service To Meet Expectations

When a business is providing a complete online user experience for their customers, getting the digital self-service platforms to the necessary level of integration is a major objective in improving customer satisfaction.

Dramatic rate of change expected for public sector

Digital Self-Service in the Public Sector 2016, one of the UK's largest surveys of its kind, demonstrates the dramatic rate of change expected within public sector online service delivery by 2019.

Digital transformation: not a waste of time

Our inaugural service-specific Digital Transformation Group came together in Peterborough this month to review all things waste.

Online leisure services: Are yours in shape?

Around 6% of desktop visitors and 10% of mobile visitors to your website want to access leisure services.

How GOSS iCM is driving digital self-service

GOSS has launched the latest iteration of its digital platform technology: GOSS iCM

Spotlight on digital self-service: City of Wolverhampton Council

The City of Wolverhampton Council is on track to save £1.5 million in its Customer Service department through digital self-service delivery.

Assisted Service - it's time to take action

92% of respondents to a recent GOSS survey recognise that providing Assisted Service is very important or important for delivering services to digitally excluded customers as part of a self-service initiative. But what do we mean by Assisted Service and who needs it?

Going solo - Newcastle to Maryport

Nicky goes it alone with a breath-taking journey to Maryport in Cumbria and a customer research lab for good measure.

A week in the life of ... RESOLVE consultants | Let's get the show on the road!

Six customer focus groups in three days and four locations - it was not going to be the easiest of weeks, but here we go anyway!

A week in the life of ... RESOLVE consultants

We kick off our brand new RESOLVE blog series looking at the challenge of six customer focus groups in three days and four locations - it was not going to be the easiest of weeks!

Halloween Fancy Dress 2015

GOSS staff got into the spirit of Halloween this year, even those using public transport or attending client meetings.

Delivering a self-service platform

The ability to deliver digital self-service has been around for a long time, but only now is it top of the public sector agenda. To tackle significant cuts to spending power, delivering a seamless end-to-end digital self-service platform is now essential for councils.