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Delivering a self-service platform

The ability to deliver digital self-service has been around for a long time, but only now is it top of the public sector agenda. To tackle significant cuts to spending power, delivering a seamless end-to-end digital self-service platform is now essential for councils.

310% growth and £8.74m savings expected for public sector digital self-service by 2018

New research shows the availability of public sector services through digital self-service is expected to grow by 310% over the next three years, with public sector organisations expecting to save £8.74 million each over the same period.

Mobile friendly: Is Google about to relegate your council site?

Google has just updated its search listings algorithm to reward sites that are mobile friendly and relegate those that are not. Is your council website at risk of dropping down the mobile search rankings?

Caledonian MacBrayne transforms web presence with GOSS Interactive

Award-winning ferry operator, Caledonian MacBrayne (CalMac), is sailing closer to delivering the ultimate online customer experience after appointing GOSS Interactive to deliver its new website.

Socitm Better Connected 2015

In 2015 over 80 Local Authorities who have their websites powered by GOSS iCM (intelligent Content Management) had their excellence performance recognised in the Socitm Better Connected 2015 report.

GOSS software delivers full customer self-service platform

GOSS Interactive have launched a new version of their market-leading software to deliver web content management and customer self-service platforms to many public and private sector organisations, GOSS iCM 10.0.2.0.

Public sector aims to save £5bn by going digital in 2015

The public sector is aiming to save more than £5bn collectively in 2015 by shifting transactions to lower-cost online channels including web, mobile and social media.

First Example of Free Forms Sharing via the GOSS Self-Service Platform Community

It is easy to share forms via the GOSS Self-Service Platform Community. This example by West Berkshire Council could save each local authority £13,000 annually on one service.

GOSS HolidayWall Technology Shortlisted for National Travel Industry Award

GOSS is celebrating being shortlisted as a finalist in the Best Technological Innovation category at the 2014 Travolution Awards.

GOSS digital skills drive

​Plymouth-based GOSS Interactive is leading the drive to develop digital skills for the South West for young people.

GOSS Launches innovative Public Sector self-service platform to accelerate Channel Shift

A new self-service portal developed by GOSS Interactive to help local authorities accelerate channel shift services will be launched at the Building Perfect Council Websites 2014 event in Birmingham.

Overcoming the 5 points of local authority channel shift failure

Five critical weaknesses are seriously compromising the success of channel shift initiatives for the UK's 433 local authorities. We list them and suggest some solutions.

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