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News and Blog


Local authority attitudes to digital transformation are changing. Discover why.

Local authorities remain under severe pressure to digitally transform, but it's often a slow process. Many authorities are now taking a more tactical approach in an effort to speed things up - and a new set of G-Cloud 10 solutions from GOSS are here to help.

GOSS helps protect citizens of Dumfries and Galloway from the Beast from the East

Dumfries & Galloway residents continue to have access to crucial online services during bad weather.

The importance of user testing

To user test, or not user test, that is the question?

Get Your Organisation GDPR Ready

Our latest webinar recording reveals what you can do to get your organisation ready for GDPR.

New Digital Fly-Tip Reporting Service for Gateshead Council

Gateshead Council have recently released a brand new service which enables its 200,000 residents to report cases of fly-tipping.

Public Sector organisations getting more realistic in bid to move services online

Our annual Digital Self-Service Survey results show how Public Sector organisations are changing their attitudes towards the length of time needed to implement services online.

Business process improvements - in to action

In previous blogs, I have talked a lot about reviewing processes, how to go about it and what outcomes have been identified by customers. This time I am focussing on the tools that support you when undertaking a service or process review. These are the tools that enable things to happen in a timely way whilst maintaining interest of those that are a part of the review.

What have Powys County Council been up to with the GOSS Digital Platform?

As a relatively new client, Powys County Council have achieved a lot with the GOSS Digital Platform in such a short space of time. We give the lowdown on how they are using the platform to support their wider transformation project.

What's New in GOSS iCM

Forms and Endpoints get an upgrade in the new GOSS iCM release

We give the low-down on what happens at a GOSS User Group

100% of clients satisfied with the recent GOSS User Group.

Let's focus on waste - It's all about the rubbish!

Previously we published a blog talking about how we review business processes to improve service delivery and identify savings. In this blog we focus on waste processes, as they are perhaps the most visible of council services, with the liveried trucks out on the road visiting every property weekly or fortnightly.

What do your customers really want from you and from your digital services?

In a previous blog, we shared the joy of personas and how they can help you to gain a greater and shared insight into your customers. This time, we are looking at how this knowledge can be enhanced by undertaking targeted and focused research.