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News and blog

The latest GOSS updates, client successes, and industry news.

Busting digital transformation myths

We bust some digital transformation myths to help you deliver improved online or digital services for your customers.

Lessons for digital transformation - It's all about mastering the basics

Our latest annual survey shows that digital self-service continues to evolve, albeit slowly. But there are signs of hope as the public sector adapts to a constantly changing digital world.

New self-service platform delivers a 75% reduction in costs to serve the customers of Powys County Council

A new website using the GOSS Digital Platform has increased levels of online self-service, driven up satisfaction, and freed up more time for valuable, customer-facing services.

Getting to grips with the new accessibility regulations

We take you through the new Public Sector website and mobile application accessibility regulations to find out what your organisation needs to be doing.

Meeting the needs of contemporary customer behaviour

We look at a couple of simple ways your organisation can begin to tackle the evolving needs of your customers' contemporary behaviour.