News and blog
The latest GOSS updates, client successes, and industry news.
A new website CMS - including an intuitive forms package - has helped Preston City Council improve its online service access for residents, and its back office efficiency.
London Borough of Barking and Dagenham helps save countless lives with a dedicated portal for isolated and vulnerable residents
A residents' COVID-19 assistance portal built using the GOSS Digital Platform has helped Barking and Dagenham council identify and provide help to its most isolated and vulnerable residents in record time.
Dumfries and Galloway deliver new integrated online support services to their residents and business amid the COVID-19 pandemic
Dumfries and Galloway Council release new pandemic-based services to support their citizens during the COVID-19 pandemic.
Brand new Coronavirus dashboards have been developed to help GOSS Users keep track of those requiring help during the pandemic.
A suite of self-serve, case management, booking, performance, and live chat tools has helped Antrim and Newtownabbey Borough Council revolutionise its customer service and boost back-office efficiency.
Migrating its website to the GOSS Digital Platform has enabled Plymouth Online Directory to ease the pressure on health, social, and wellbeing programmes.
Our latest annual survey shows that digital self-service continues to evolve, albeit slowly. But there are signs of hope as the public sector adapts to a constantly changing digital world.
Contacting the councils used to be a frustrating and inconsistent experience. Now the two authorities have streamlined service delivery with a new digital platform from GOSS.
New self-service platform delivers a 75% reduction in costs to serve the customers of Powys County Council
A new website using the GOSS Digital Platform has increased levels of online self-service, driven up satisfaction, and freed up more time for valuable, customer-facing services.