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News and Blog


Get Your Organisation GDPR Ready

Our latest webinar recording reveals what you can do to get your organisation ready for GDPR.

New Digital Fly-Tip Reporting Service for Gateshead Council

Gateshead Council have recently released a brand new service which enables its 200,000 residents to report cases of fly-tipping.

Christmas Opening Hours

Find out when we are available throughout the festive period.

Public Sector organisations getting more realistic in bid to move services online

Our annual Digital Self-Service Survey results show how Public Sector organisations are changing their attitudes towards the length of time needed to implement services online.

Business process improvements - in to action

In previous blogs, I have talked a lot about reviewing processes, how to go about it and what outcomes have been identified by customers. This time I am focussing on the tools that support you when undertaking a service or process review. These are the tools that enable things to happen in a timely way whilst maintaining interest of those that are a part of the review.

What have Powys County Council been up to with the GOSS Digital Platform?

As a relatively new client, Powys County Council have achieved a lot with the GOSS Digital Platform in such a short space of time. We give the lowdown on how they are using the platform to support their wider transformation project.

What's New in GOSS iCM

Forms and Endpoints get an upgrade in the new GOSS iCM release

We give the low-down on what happens at a GOSS User Group

100% of clients satisfied with the recent GOSS User Group.

Let's focus on waste - It's all about the rubbish!

Previously we published a blog talking about how we review business processes to improve service delivery and identify savings. In this blog we focus on waste processes, as they are perhaps the most visible of council services, with the liveried trucks out on the road visiting every property weekly or fortnightly.

What do your customers really want from you and from your digital services?

In a previous blog, we shared the joy of personas and how they can help you to gain a greater and shared insight into your customers. This time, we are looking at how this knowledge can be enhanced by undertaking targeted and focused research.

Developing World Class Digital Services

Our trusted approach to digital transformation provides a route through the maze of the new world of digital standards. We can help you to deliver world class digital services whilst achieving successful digital assessments.

Gateshead Council employees love their new intranet

GOSS have developed a brand new intranet for Gateshead Council employees. Recently launched, the new intranet has enabled improved communication and content management, whilst also providing better internal self-service for employees.